Customer Experience
Analysts Ltd
CEALTD connects businesses with trained evaluators and customer experience professionals, turning every interaction into actionable insight.
Experience the impact
CEALTD in Action
See how our network of professional shoppers delivers value across the globe through real-world captures and testimonials.
Stock Verification
Documenting shelf compliance in a high-end luxury boutique.
Administrators
343
Shopper Stories
"The flexibility to work on my own schedule."
Customer Service Check
Discreetly assessing staff interaction at a local branch.
Trusted by teams at
From brief to report
in three simple steps.
A simple process keeps every evaluation clear, accountable, and easy for your team to track from request to report.
Client submits request
Tell us where, when, and what to evaluate. Our template takes under five minutes to fill out.
Admin assigns shopper
We match your request to a vetted shopper based on location, category, and history.
Report delivered
Photos, scores, and narrative insights land in your dashboard, typically within 72 hours.
Built for the teams
who care about the details.
Practical evaluations and audit programs that help businesses improve customer experience and maintain consistent brand standards.
Retail Audits
Evaluate store standards, pricing accuracy, product visibility, staff conduct, and customer experience across every location.
Learn moreMystery Shopping
Capture discreet, real-world insight into service delivery, staff performance, compliance, and brand consistency.
Learn moreCustomer Service Evaluation
Measure how professionally and effectively your team responds across customer interaction points.
Learn moreOnline Shopping Audits
Review the full digital journey, from product discovery and checkout to support, delivery, and follow-up.
Learn moreA partner teams
actually enjoy working
with.
CEALTD team felt like an extension of ours from week one. The reports were clear, the observations were practical, and the recommendations were easy to act on.
Priya Shah
Regional Vice Manager - Northwind Retail
We moved from scattered field reviews to one structured process with CEALTD. Turnaround improved, and the quality of feedback stayed consistent across locations.
Marcus Chen
Director of Experience - Brightline Hospitality
Ready to see your stores
through a guest's eyes?
Start with a single location or roll out across multiple branches. We shape each evaluation around your goals, channels, and standards.